Terms of Service

These terms and our warranty policy cover all appliance repair services by Urgent Appliance Repair LLC (“we”, “us”), 246 Doane Ave, Staten Island, NY 10308. We serve Staten Island, NY and Ocean County and Monmouth County, NJ.

By booking service, approving an estimate, paying a deposit, or letting our technician work on your premises, you agree to these terms.

NYC DCWP License #2130845-DCWP. New Jersey does not issue a state license for appliance repair, so there is no New Jersey license number to show.

We are a factory authorized servicer for Speed Queen and Hisense.

You can call us at (201) 482-7120 or book online. Calls and online booking are open 24/7.

The day and time you pick online are a preference. We call to confirm your arrival as a 3-hour window.

We handle the details you give us when booking as described in our Privacy Policy.

The service call fee is $75 for residential customers and $150 for commercial customers. It covers the visit only.

Diagnosis is not included in the service call fee. The technician diagnoses the appliance on every visit by default, so we can tell you what is wrong and quote the repair.

If you approve the repair, the service call fee is waived. If you do not approve it, you pay the service call fee for the visit.

Commercial customers: these terms apply in the same way, except for the service call fee above.

After diagnosis, the technician tells you the exact price for labor and parts. No work starts until you approve it.

Labor is a flat rate by brand grade: from $189 for standard brands, from $225 for medium-grade brands, and $300+ for high-end brands. Parts are quoted separately.

Appliances can have hidden problems that only show up after more disassembly or testing. If more labor or parts are needed, we tell you first. No extra charges are added without your approval by phone, text or in writing.

Parts that need to be ordered require a 100% prepayment (deposit) before we order them.

• The deposit is refundable until the part is ordered.
• Special-order parts are non-refundable once ordered.
• If a part can be returned to the supplier, we refund the deposit minus any restocking fee the supplier charges.

Some parts may be discontinued, backordered or unavailable from the manufacturer. Parts availability is outside our control.

Payment is due when the work is completed. Approved business accounts can pay on Net 15 terms.

We accept credit and debit cards, Zelle, cash and check.

Labor is non-refundable once work has begun. Installed parts are final sale and cannot be returned.

Appliances can have more than one failing component. Replacing one part does not guarantee that every problem is fixed, and further repairs may cost extra.

Refunds are considered for a confirmed technician error, a defective part (under the manufacturer’s warranty) or a billing error. Deposits for parts follow the rules in Parts and deposits above.

If something is wrong with a charge, please contact us first, before disputing it with your bank or card issuer.

• Labor: 30 days from the date of service.
• Parts: up to 1 year, under the manufacturer’s warranty terms.

The warranty covers only the component we repaired or replaced, not the rest of the appliance.

The warranty is void if the appliance is tampered with, repaired by anyone else, or damaged by misuse, power surges, water or other outside causes after our service.

Repairs done under a manufacturer’s warranty (for example Speed Queen or Hisense) follow that manufacturer’s terms.

You can cancel or reschedule for free up to 2 hours before your confirmed arrival window.

A later cancellation, or a visit where no one is there to let us in or the appliance cannot be reached, is charged the service call fee.

Coupons and offers are applied automatically when you book online. One coupon per repair. Coupons cannot be combined. Each offer is valid only within the dates shown on it.

Our technicians photograph or record the appliance and the work area on every visit. We use this for quality control, as a record of the appliance’s condition before, during and after service in case of a dispute, and to show our work on our website and social media.

By letting the technician work on your premises, you agree to this. We do not knowingly publish personal information, documents, financial records, IDs or images of people that appear in the frame by accident. If you see any, contact us and we will remove it promptly.

Please make sure the appliance can be reached and there is a safe place to work. We may decline or stop a repair if conditions are unsafe, for example exposed wiring, a gas leak, mold or pests.

We are not responsible for moving built-in cabinetry, countertops or flooring unless we agree to it in advance.

Our liability for any claim related to a repair is limited to the amount you paid for that repair. We are not liable for food spoilage, loss of use or indirect damages, except where the law does not allow this limit.

Older appliances may have worn parts that fail during or after a repair. We tell you about any risk we see before we start.

By booking, you agree that we may call, text or email you about your appointment, estimate, invoice and warranty. We text and email your booking confirmation.

Message and data rates may apply. Reply STOP to opt out of texts. We do not sell your contact information. See our Privacy Policy.

If something is not right, call us first and we will try to fix it. These terms are governed by the laws of the state where the service was performed, New York or New Jersey.

We may update these terms. The version posted on this page on the date of your booking applies to that job.