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5.0 ★★★★★ 5.0 out of 5 based on 128 Google Reviews

What homeowners and businesses in Staten Island, Ocean and Monmouth say.

  • 5 5 out of 5 stars 125 reviews
  • 4 4 out of 5 stars 3 reviews
  • 3 3 out of 5 stars 0 reviews
  • 2 2 out of 5 stars 0 reviews
  • 1 1 out of 5 stars 0 reviews

Customer reviews

Appliance tagged by keywords in the review text

Showing 9 of 14

Newest first, all verified on Google

  • ★★★★★ Refrigerator

    The technician arrived on time, quickly diagnosed the problem, replaced the relay, and explained everything in plain language. Fridge is working perfectly now. Honest, efficient service — highly recommend.

    Reply from Urgent Appliance Repair

    Thank you, Yauheni, for taking the time to leave us a review! The issue you experienced is quite rare, and we were happy to find an alternative solution that saved you from having to replace an expensive part in your GE refrigerator. We truly appreciate your trust in our company and are glad we could help you on Staten Island!

    Yauheni Senderov
    Oct 6, 2026
  • ★★★★★ Refrigerator

    Alex diagnosed issue with my refrigerator very quickly and replaced affected part. Recommend

    Reply from Urgent Appliance Repair

    Thank you, Denise, for taking the time to leave us a review before heading off on your trip to Europe! We were happy to help you with your GE refrigerator and eliminate the noise caused by a faulty evaporator fan. We truly appreciate your trust in our company and are glad we could help you in Brick, NJ. Enjoy your European adventure!

    Denise Cunha
    Sep 30, 2026
  • ★★★★★ Refrigerator

    This company is the BEST appliance repair! He repaired my refrigerator and it works wonderful.
    I recently had another issue with my oven. I wouldn’t even bother calling any other Company but Urgent Appliance Repair. I am so happy with this company. I called in the morning and by the afternoon my oven was fixed.
    Alexandra is very knowledgeable ,on time ,and professional. I highly recommend this company to those of you in need of Repair. Don’t bother calling anyone else .

    Reply from Urgent Appliance Repair

    Thank you, Diane! We were happy to bring your 15-year-old LG refrigerator back to life after it stopped cooling, and later to help you with your oven as well. We truly appreciate your trust in our company!

    Diane Tomasiello
    Aug 19, 2026
  • ★★★★★ Refrigerator

    Aleksandr was fantastic! I had an urgent issue with our refrigerator not cooling, and he arrived within an hour of reaching out. He quickly diagnosed the problem and had everything repaired in about 30 minutes. Very professional and courteous within our short interaction. I could not recommend him enough and wouldn't hesitate to call him again if I require any repair.

    Reply from Urgent Appliance Repair

    Thank you, Jacky, for taking the time to leave us a review! We were happy to resolve the problem with your GE refrigerator within just one hour of your call. We carry the most commonly needed parts in our service vehicles, allowing us to complete many repairs on the very first visit.

    Jacky Li
    Aug 5, 2026
  • ★★★★★ Refrigerator

    Alexander was excellent, he was response, flexible and professional. We have a 6 month old Hisense fridge that had a fan that stopped working he came within the day diagnosed the issue and temporarily fixed it so we didn’t lose our groceries until the additional parts for the repair arrived. He kept in constant contact with the status of the part and scheduled the repair time around our work schedules. The text messages with his arrival tracking were a huge help and eliminated spending hours sitting at home just waiting. Great service!!

    Reply from Urgent Appliance Repair

    Thank you, Tim, for leaving us a review. We were glad to help you and your family. Our company provides not only Hisense warranty repairs, but also out of warranty service. If you ever need major appliance repair, just give us a call or send us a message.

    Tim Banka
    Apr 14, 2026
  • ★★★★★ Refrigerator

    Great and wonderful job well done, my refrigerator ice maker was fixed on time
    Thank you very much

    Reply from Urgent Appliance Repair

    Thank you, Annette, for sharing your experience.
    We were happy to assist you with the warranty repair and fix your LG Craft Ice maker.
    We look forward to serving you and your family again in the future.

    Annette Durante
    Mar 4, 2026
  • ★★★★★ Refrigerator

    Alexander did a fantastic job repairing my ice maker. Out of 5 stars I give him a 10. He’s a wonderful guy

    Reply from Urgent Appliance Repair

    Thank you, Ralph, for leaving us a review!
    We appreciate you choosing our company and are glad we were able to earn your trust while repairing your GE refrigerator ice maker.
    We will be happy to help you and your family again in the future.

    Ralph Marino
    Mar 4, 2026
  • ★★★★★ Refrigerator

    Called for refrigerator repair and they were at my house within a hour.... Updated all the way till arrival.... Diagnosed the problem quickly. Ordered the part and returned at Noon 2 days later and fixed my refrigerator... Best service i ever had and labor and parts prices were very fair. Highly recommend Aleksandr as he was fast.... Very informative and kept you posted about times and returned exactly when he said... A+++

    Reply from Urgent Appliance Repair

    Thank you, Bruce, for taking the time to leave us a review!
    We’re very happy we could help you with the repair of your GE Profile refrigerator that was not cooling.
    One of our core values is showing up on time and getting your appliance fixed as quickly as possible.
    Thank you for choosing us — we truly appreciate your trust!

    Bruce Marshall
    Feb 16, 2026
  • ★★★★★ Refrigerator

    Aleksandr arrived quickly, knew exactly what the problem was with my ice maker and clothes dryer, and got the work done in no time. He even came back again at his own expense when the dryer wasn’t quite right. Will definitely hire him again!

    Reply from Urgent Appliance Repair

    Thank you, Nicole, for taking the time to leave us a review. Our team truly enjoyed working with you, and we’re glad we were able to restore comfort to your home. We hope to see you again — always with a smile!

    Nicole Bronzan
    Jan 31, 2026
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Why the score holds

The same three things, every call.

Read the reviews and the pattern is the same: we show up when we said, we fix it in one visit when the part is in the truck, and the price does not change after we start.

  • 94% of reviews mention speed or same-day arrival
  • 0 reviews about a price that changed after the quote
  • 1 visit for most repairs, common parts stocked in the truck

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